TUM – TUM – Menu

Hotline and Service Desk

We are happy to help with any questions concerning the formal procedures at TUM. Feel free to visit us in person at the Service Desk, or contact our Hotline via e-mail or phone.

E-mail and telephone

Staff of the TUM hotline (Image: Eckert/Heddergott)
Staff of the TUM hotlineImage: Andreas Heddergott

The TUM call center is designed to quickly answer inquiries and questions from applicants, as well as prospective and current students - without red tape. The center is staffed by TUM students who are in a particularly good position to address your inquiries.

Opening hours:

  • Mondays from 9 - 12
  • Tuesday - Thursday from 1 - 4
  • Fridays from 9 - 12

Due to the high volume of enquiries waiting time in the hotline queue can be quite long.
In this case we advise you to forward your enquiry to study@tum.de.

Thank you very much for your understanding.

We are always looking for communicative Bachelor students to join our team. 


Send your application to hotline-bewerbung@tum.de

For more information visit the bulletin board.


Service Desk at TUM’s central city campus (Foto: Astrid Eckert)
Service Desk at TUM’s central city campus
(Foto: Astrid Eckert)

Our service desk is ready to help you with issues such as applications, enrollment, student cards, leaves of absence, re-enrollment and degree verification.

Service Desk
Student Service Center
Arcisstr. 21
80333 München

You find us here

Opening hours:
Mo-Thu 9 -12 and 13 -16
Friday 9-12