How to apply for a course of studies correctly? Who can provide help concerning the TUMonline-account? Sometimes, studying does pose some difficulties – but, fortunately, the Student Service Centre (SSZ) has a telephone-hotline. Here, students provide quick and hassle-free advice for other students, without you having to wait or to try and find out who might be responsible. Johanna Laenge, who has been doing the job for several months now, describes her job.