E-mail Etiquette

TUM Student Information will be happy to answer any questions you may have about studying at TUM. In order for us to answer your inquiries quickly and correctly, we ask that you follow these instructions:

Choose a clear subject line

A meaningful subject of your e-mail helps us to understand and answer your requests much faster. Please state your request briefly in the subject line (e.g. “Application for disenrollment”).

Please include your application number, applicant number, or student number.

Please always include the appropriate number for your request in your e-mail.

We can only answer questions from applicants with the application or applicant number from TUMonline. For students enrolled at TUM, we need the student number.

You can find these numbers in your TUMOnline account under “Applications”.

Always reply with the ticket number

When your e-mail arrives, our system will assign a ticket number (“TUM#123456789”) to the request.

If you want to reply or send additional questions, please always leave the ticket number unchanged in the subject of the e-mail (including “TUM#”).

Please check first whether the information you need is accessible online

All relevant info on studying at TUM is published online. We get a lot of questions about basic facts on which information is available on our website, e.g. deadlines,addresses, language certificates etc.

Please use a search engine or the search function of tum.de before contacting us and also read our FAQ pages.

Do not send your request more than once

Please do not send us multiple identical requests or inquiries. We will answer your e-mail as soon as possible. Multiple identical or similar requests will delay processing.

Do not send your request to more than one addressee

Please address inquiries first only to studium(at)tum.de, we will then clarify for you which contact person is responsible. Please do not put a list of people in cc for your messages. This causes considerable additional work for many departments.

If you write to another department (department/school/student services/uni-assist etc.), please do not put studium(at)tum.de in cc. This often means unnecessary e-mails that do not constitute a request and cause considerable effort.

Please write complete e-mails

Please try to describe your request briefly but with all necessary information.

Blank messages or single sentences are not sufficient. We cannot open attachments if there is no explanation of the file's content.

Please do not send application documents by e-mail

Online applications to TUM are only accepted via the application portal TUMonline. Application documents must be uploaded there – this is mandatory.

We cannot accept or pre-screen application documents sent by e-mail.

Read the information we send you carefully

When you receive a response, please take the time to read the information carefully. If there is information on our website, we will send the appropriate link. Please click on any links sent along and read the contents carefully.

Please do not send lists of general questions

We often receive lists of questions about basic facts about studying and the university. Please understand that we do not have the capacity to answer such lists of questions point by point. We will help you find the information yourself on our website.

Any general question has probably already been asked many times before and the answer is probably already available for you on our website.